Job Title:  Office Coordinator

Classification & FLSA Status: Full time | Non-Exempt/Hourly

Pay: Starting at $23 an hour (depending on qualifications and experience)

Department: Legal Department | Van Nuys

Reports to: Managing Attorney

Location: 50% telecommute and 50% in-person services at CARECEN San Fernando Valley office.

Job Summary: The Central American Resource Center (CARECEN) seeks to hire a full-time, Spanish bilingual Office Coordinator (“Office Coordinator”) at our satellite office in Van Nuys. The Office Coordinator will be responsible for office supply management, coordinating with other departments directly regarding office needs, data management and preparation of reports for funders and other stakeholders. The Office Coordinator will maintain physical records in the office, and the position may need to provide back-up support at the other CARECEN offices. The Office Coordinator will assist the Legal Receptionist/Intake Screener with reception duties. The Office Coordinator may assist in outreach and community education activities. The Office Coordinator reports directly to the Managing Attorney.

Job Requirements/Essential Duties:

• Coordinate supply orders for all staff in the San Fernando Valley Office, including retrieving supplies from the Los Angeles Office.
• Coordinate with IT Department and Administrative Team directly regarding office needs.
• Process incoming and outgoing mail for the office.
• Correspond with clients regarding case processing, updates, USCIS appointments and/or EOIR hearings.
• Maintain physical and electronic client records and assist with auditing.
• Translate documents from Spanish to English and vice-versa.
• Assist with reception coverage by greeting visitors/callers and providing general information on CARECEN’s services; pre-screening potential clients by telephone and in person; assisting clients in completing intake forms; and scheduling appointments when appropriate.  Providing referrals for other social and legal service agencies as indicated by client needs. 
• Provide cashier services, which include receiving documents and client fees in accordance with organizational policy.
• Support the receptionist in ensuring only authorized clients and visitors are allowed access to the office by appointment confirmation.
• Conduct ongoing data entry, compiling and maintaining Legal Department statistics on an as needed basis.
• Perform general clerical duties for the Legal Department on an as-needed basis.
• Other duties as assigned by supervisor.

Required Skills/Qualifications:

• Excellent attention to detail and effective time management is required.
• Excellent verbal, interpersonal, and customer service skills with proven ability to interact in an appropriate manner with diverse groups of individuals, including clients, corporate and foundation representatives, government officials, and the media on a consistent basis.
• Ability to exercise tact, diplomacy, discretion, and appropriate measures of friendliness when greeting/directing clients, receiving sensitive information, and providing information, referrals, or other assistance, required. 
• Good working knowledge of local nonprofits and their respective service areas -OR- the ability to quickly learn & understand availability of nonprofit services, required.   
• Flexibility/adaptability and the ability to work productively in a periodically stressful environment required; ability to receive and process large numbers of clients preferred.
• Ability to work independently and creatively in problem solving strongly preferred. 
• Strong organizational skills required.
• Spoken and written fluency in English and Spanish languages required and will be tested at the interview.
• Basic Windows-based computer skills in word processing strongly preferred. 
• High school degree or equivalency required; some college highly desirable. 
• Commitment to the mission and goals of CARECEN.

Classification & Work Schedule

The position is a full-time hourly position. Office hours are 9:00 am to 5:00 pm, Monday – Friday. The work schedule for this position is a 35-hour workweek; 7-hour workdays.

Work Environment & Physical Demands

This job operates in a professional office environment. The position requires the ability to lift files, open filing cabinets and bend or stand as necessary. The position is currently 50% remote, 50% in person at the CARECEN San Fernando Valley office. Work is performed in a variety of work settings, including working from home, CARECEN’s offices, workspace provided by others including community libraries and other government facilities, among others. The position is part of the bargaining unit represented by the union. 

Travel Requirement:

Ability to travel to CARECEN offices, and other off-site locations. Mileage reimbursement is available. The ability to drive with a valid CA license and a registered vehicle is preferred.

Benefits:

CARECEN offers a generous benefits package that has medical, dental, vision, life insurance and Flexible Spending. Supplemental insurance and a 403(b) retirement savings plan are also available. Paid time off is also provided along with 14 paid holidays. 

Application Deadline:

Candidates encouraged to apply immediately.

To Apply:

Please email a cover letter, resume, and three references to Evelyn Martinez at [email protected]. Candidates are urged to be specific regarding level of Spanish proficiency. Only those applicants selected for interviews will be contacted. Applicants must apply directly. CARECEN will not consider applications through legal recruiting/staffing agencies. No inquiries or phone calls from applicants or recruiters please.

CARECEN is an Equal Opportunity Employer.

All qualified applicants shall receive consideration for employment without regard to race, color, religion, national origin, ethnic group identification, ancestry, sex, age, marital status, political affiliation, condition of physical or mental disability, or sexual orientation, in accordance with requirements of Federal and State laws.