Job Announcement

Job Title: Intake Screener & Administrative Assistant

Classification & FLSA Status: Full time | Non-Exempt

Salary: Starting at $22/hour (depending on qualifications and experience)

Department: Legal Department | Citizenship &Family-Based

Reports to: Managing Attorney & Supervising Attorney/Supervising OLAP

Location: Hybrid - Telecommute and CARECEN’s Los Angeles Office

Job Summary

The Central American Resource Center (CARECEN) seeks to hire for a full-time, bilingual position of Intake Screener & Administrative Assistant to aid our Los Angeles office. This position serves as the public’s initial contact with CARECEN’s Citizenship & Family-Based team and is pivotal to the formation of a positive first impression of the organization. The Intake Screener & Administrative Assistant is responsible for pre-screening clients, collecting intake documents, booking appointments, clerical and administrative duties, answering telephone inquiries and making referrals for services not provided by CARECEN. The Intake Screener & Administrative Assistant reports directly to the Supervising and Managing Attorneys.

Job Responsibilities/Essential Functions

• Greet callers, visitors, and provide general information on Citizenship and Family Based team and CARECEN services; 
• Pre-screen potential clients by telephone and in person;  
• Collect and review intake documents from clients by email and in person; 
• Assist clients in completing intake forms and scheduling appointments;  
• Conduct ongoing data entry, compiling and maintaining Citizenship and Family Based team statistics;  
• Maintain hotline call logs and reports; 
• Processing Mail and updating systems with case information; 
• Perform general clerical duties for the Citizenship and Family Based team;  
• Other duties as assigned by management. 

Required Skills/Qualifications

• Spoken and written fluency in English and Spanish languages required;  
• Excellent verbal, interpersonal, customer service skills with proven ability to interact in an appropriate manner with diverse groups of individuals; 
• Ability to exercise tact, diplomacy, discretion, and appropriate measures of friendliness when greeting/directing clients, receiving sensitive information, and providing information, referrals, or other assistance, required;  

• Good working knowledge of local nonprofits and their respective service areas –OR- the ability to quickly learn & understand availability of nonprofit services, required;  
• Flexibility/adaptability and the ability to work productively in a periodically stressful environment required; ability to receive and process large numbers of clients preferred;  
• Ability to work independently when needed and with creativity in problem solving situations strongly preferred;  
• Strong organization skills required;  
• Knowledge of history of Central American immigrant community, preferred.   
• Experience using multi-line telephone equipment, Excel, Microsoft Office, preferred. 
• High school degree or equivalency required; college degree preferred.   
• Commitment to the mission and goals of CARECEN. 

Classification and Work Schedule

This is a full-time, non-exempt position. Office hours are 9:00 am to 5:00 pm, Monday – Friday, flexibility required based on the needs of the organization. The normal workweek for this position is 35 hours, equaling 7-hour workdays. Responsibilities may require working evenings and some weekends. The position is part of the bargaining unit represented by the union. 

Travel Requirement

Ability to travel to CARECEN office and offsite in Los Angeles. Mileage reimbursement is available. Ability to drive with a valid CA license and a registered vehicle is preferred. 

Work Environment & Physical Demands

This position operates in a professional office environment and in the field for community activities. The position requires the ability to lift files, open filing cabinets and bend or stand, as necessary. 

Benefits

CARECEN offers a generous health insurance package that has medical, vision, dental, life insurance and Flexible Spending Account (FSA). Supplemental insurance and a 403(b)-retirement savings plan are also available. Paid time off is also provided along with 14 paid holidays.

Application Deadline

Applicants are encouraged to apply as soon as possible.

To Apply

Must email cover letter, resume, at least three professional references to Miriam Núñez, [email protected]. Candidates are urged to be specific regarding level of Spanish fluency in the cover letter. Only those applicants selected for interviews will be contacted. Only those applicants who submit a complete application per these instructions will be considered. CARECEN will not consider applications through legal recruiting/staffing agencies. No inquiries or phone calls from applicants or legal recruiters please.  

CARECEN is an Equal Opportunity Employer.

All qualified applicants shall receive consideration for employment without regard to race, color, religion, national origin, ethnic group identification, ancestry, sex, age, marital status, political affiliation, condition of physical or mental disability, or sexual orientation, in accordance with requirements of Federal and State laws.